Privacy Policy

Privacy Policy
Effective Date: June 09, 2025
Introduction
Welcome to Pro Comfort Solutions (https://procomfortsolutions.com)! We are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our website, engage with our Meta Lead Ads, or use our services. By using our platform or submitting information, you agree to the terms outlined herein. This policy may be updated to reflect changes in law, technology, or our practices, with significant changes posted at least 30 days prior.
1. Information We Collect
We collect the following data to provide and improve our HVAC services:
Personal Information: Name, email address, phone number, and other details provided via our website or Meta Lead Ads.
Usage Data: IP address, browser type, device information, and page visit history to optimize user experience.
Cookies and Tracking Technologies: We use cookies, pixels, and similar tools for analytics and personalization. You may manage these via your browser settings or by contacting us.
Lead Ad Data: Information (e.g., email, phone) you elect to share through Meta Lead Ads, governed by this policy and your consent.
Inferred Data: Demographic or interest data derived from your interactions, used to tailor marketing efforts.
2. How We Use Your Information
Your data is processed for the following purposes:
Service Delivery: Respond to inquiries, schedule repairs, or provide AC replacement and duct cleaning services.
Marketing: Send promotional content about our offers (e.g., free quotes, waived diagnostic fees). You can opt out via unsubscribe links or by emailing privacy@procomfortsolutions.com.
Analytics: Analyze trends to enhance website performance and service offerings using tools like Google Analytics.
Legal Compliance: Fulfill obligations under applicable laws or protect our rights.
AI Optimization: Utilize AI to personalize responses or predict service needs, with your data processed securely and anonymously where possible.
3. Meta Lead Ads Specifics
When you engage with our Meta Lead Ads:
Data Governance: Your submitted data (e.g., email, phone) is governed by this Privacy Policy, as disclosed in the ad.
Disclosures: Ads include a prominent notice: "By submitting, your data is governed by our Privacy Policy," with a link to https://procomfortsolutions.com/privacy-policy.
Usage: We use Lead Ad Data solely for contacting you about our services, per your consent and Meta’s policies.
Minor Protection: Our Lead Ads are not targeted to individuals under 18.
Security: We employ robust measures to protect Lead Ad Data, accessible via Meta’s specified protocols.
4. Sharing Your Information
We may share your data under these conditions:
Service Providers: Third parties (e.g., CRM providers, payment processors) assisting with operations, bound by data protection agreements.
Legal Obligations: Disclosure to law enforcement or regulators if required by law.
Business Transactions: Transfer to a successor in a merger or acquisition, with notice provided.
Lead Ad Data Transfer: Sold or shared only if the recipient uses it to fulfill the original purpose (e.g., service delivery), with your consent and compliance ensured.
We do not sell your data to unrelated third parties for their marketing without explicit opt-in consent.
5. Data Security
We implement advanced technical and organizational measures:
Encryption for data transmission and storage.
Regular security audits and employee training.
Incident response plan for data breaches, with notification within 72 hours if required by law (e.g., GDPR).
While we strive for security, no method is 100% foolproof, and risks remain.
6. Your Rights and Choices
You have the following rights, depending on your jurisdiction:
Access: Request a copy of your data.
Correction: Update inaccurate information.
Deletion: Request data removal, subject to legal retention periods.
Opt-Out: Unsubscribe from marketing or object to data processing.
Data Portability: Receive your data in a structured format (where applicable).
To exercise these, contact us at privacy@procomfortsolutions.com. California residents have additional rights under CCPA, including to know and delete personal information.
7. International Data Transfers
Your data may be processed in the U.S. or other countries where our providers operate. We comply with international data transfer mechanisms (e.g., Standard Contractual Clauses) to ensure legal protection.
8. Children’s Privacy
Our services target adults. We do not knowingly collect data from individuals under 13 and will delete such data if identified.
9. Legal Compliance
We adhere to:
GDPR (EU): Lawful processing with a legal basis (e.g., consent, contract).
CCPA (California): Rights to opt-out of data sales and know data usage.
CAN-SPAM (U.S.): Proper email marketing practices.
TCPA (U.S.): Compliance with telemarketing regulations.
10. Data Breach Notification
In case of a breach, we will notify affected users and authorities within 72 hours, per GDPR requirements, and outline remedial steps.
11. Third-Party Links and Analytics
Our site may include links to third-party sites or use analytics tools (e.g., Google Analytics). These entities have their own policies, and we do not control their data practices. You can opt out of tracking via browser settings or our preference center.
12. Retention Period
We retain your data for as long as necessary to fulfill the purposes outlined, typically 5 years after your last interaction, unless required longer by law.
13. Policy Updates
We may update this policy, with significant changes posted at https://procomfortsolutions.com/privacy-policy at least 30 days prior. Continued use constitutes acceptance.
14. Contact Us
For questions or to exercise rights:
Email: info@procomfortsolutions.com
Phone: (773) 754-5773
Address: 2052 N Latrobe Ave, Chicago, IL 60639